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Partner-restricted. Only returned by the Sponsorship API, which requires a sponsorship program.

What it means

Your program has a configured seat cap, and every seat is currently occupied, so POST /v1/partners/sponsorships can’t provision a new one. Seats in the active status occupy the cap; converted, cancelled and expired seats free it.
Many programs are uncapped. A capped program is a per-program setting, not a default. If your program is uncapped you will never see this error — new seats are always accepted (DSS monitors growth for you rather than blocking at a ceiling).

What to do

  • Free up a seat. Remove a seat you no longer need — cancelled, converted and expired seats don’t count. Then retry the provision.
  • Reconcile first. Use GET /v1/partners/sponsorships?status=active to see exactly which seats are occupied.
  • Raise or remove the cap. If you need more seats, contact DSS — the cap (or making the program uncapped) is a program-configuration change on our side. Quote the instance request ID.