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What it means

An internal DSS system this endpoint depends on was unreachable, timed out, or returned something we could not parse. Your request was well-formed and your token is fine — we simply could not compute a trustworthy answer. We return 503 rather than a degraded response on purpose. The endpoints that can raise it all return derived figures, and a plausible-looking wrong answer is worse than no answer:

What to do

  • Retry with backoff. 503 is retryable. Start around 1s and back off exponentially; most causes clear in well under a minute.
  • Keep serving your last good value. If you cache record_updated_at and the payload alongside it, show the cached figures rather than blanks.
  • Never substitute a default. Do not render 0 days at sea, and do not treat an unavailable membership as "free" — that puts an upgrade prompt in front of members who are already paying.
  • If it persists beyond a few minutes, check the status page, then contact us quoting the instance request ID.